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> About FAQs > My Order Questions

If I order from PRICE CLUB onLine will I be able to order totally in English and get support in English if I have any problems?

The PRICE CLUB onLine website is fully bilingual and we endeavour to provide as much English support as possible. Please do not hesitate to send us e-mails in English concerning your order.

I don't know how to shop online?

Please click here for a detailed guide.

Can I order from abroad?

At the present time PRICE CLUB is only able to process orders received from within Japan.

We can deliver domestic only.

What do I do after I have selected the goods that I wish to buy?

Our ordering system automatically send you e-mail which confirms your order details,after you have made an order.

If any of these details are erroneous, please send an e-mail as soon as possible to shopping@price-club.co.jp. If you have an urgent problem, please call PRICE CLUB directly on 078-857-0321. Our telephone lines are open everyday (except Tuesday) from 10:30 - 18:00.

How do I confirm what I have ordered?

After you have made an order you will automatically receive an email statement which confirms your order details. Please consult this. If, after receiving this email statement, you still have some concerns, please e-mail PRICE CLUB at shopping@price-club.co.jp.

Is it possible to make an order as a present for someone else?

When you order, you will be invited to fill in a delivery address for your order, so you may specify that the order is delivered to an address other than your own.

If you require gift-wrapping for any of the goods that you have purchased, please e-mail info@price-club.co.jp before you make your order.

This wrapping service is charged a fee.

 

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MITSUKURA CORPORATION
Zip Code:658-0033 17, Nishi 6-chome, Koyo-cho, Higashinada, Kobe
TEL:078-857-0321 FAX:078-857-0500 E-mail: info@price-club.co.jp
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